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The Atrium Known Bugs



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Staff Member
Staff Member
Pureblood
Ravenclaw
Love is love is love is love is love is love is love is love cannot be killed or swept aside.
4th year Witch
Status: Offline
Age: 30
Posts: 30,382

With a site as extensive and widespread as HEX is, it's inevitable that bugs and glitches will pop up in various corners of the site. Sometimes, the bugs are able to be fixed quickly. Others take a bit more time to figure out. Unfortunately, since our wonderful coders are, in fact, only human and volunteer their time to make HEX as magical as it is, sometimes digging through these complex issues to get to the root of the problem may take a bit longer based on their schedules and availabilities.

As such, we've created this thread to help keep track of the known bugs on the site, along with temporary workarounds if available.

If a bug is detailed in this thread, please do not report it in the Errors & Glitches thread. Any user who reports one of these bugs will simply be linked to this thread.

Please click the questions below to view the bugs and their workarounds:

- I'm trying to create a new club, but when I click on the "Create Club" link, I get this message: "Sorry, club creation has been disabled for now."
- I'm using a phone/tablet and when I go to visit the Cave, there's no button to enter!
- I've clicked the box to be notified when my hogfriends sign in, but I never get the notification!
- I'm a graduate student and sometimes when I submit my homework, I get a message that I've already been paid for that assignment... but I definitely haven't been.
- I'm trying to collect my homework incentive from my House and it's saying there's nothing to collect!
- Why are my Gringotts logs showing incorrect records of my deposits/withdrawals/etc?
- I'm trying to withdraw money from my user store and it keeps telling me "Invalid request"!
- I'm using Imgur to host pictures/gifs/avatars, but nothing is showing up on HEX!
- My magic points aren't regenerating at the right speed - what gives?!



- I'm trying to create a new club, but when I click on the "Create Club" link, I get this message: "Sorry, club creation has been disabled for now."
Unfortunately, club creation has been disabled for the foreseeable future due to some significant bugs in the coding for club creation. It will be announced in the HINT Forums Watch Thread when they have been re-enabled. In the meantime, we'd encourage you to explore and join any of the hundreds of clubs currently existing on the site!



- I'm using a phone/tablet and when I go to visit the Cave, there's no button to enter!
While it's absolutely possible for HEX to be usable on mobile devices, it's not optimized for them, and the Cave is one of the features that's a little wonky on mobile. Luckily, you can still use it! Simply click the black space right underneath the image and you'll be able to visit the Cave!



- I've clicked the box to be notified when my hogfriends sign in, but I never get the notification!
Unfortunately, hogfriend notifications are extremely glitchy and do not currently work.



- I'm a graduate student and sometimes when I submit my homework, I get a message that I've already been paid for that assignment... but I definitely haven't been.
The issues with graduate payments popped up towards the end of the 2017/2018 school year and have continued into the 2018/2019 school year. We hope to have a solution when the coders have an opportunity to investigate the glitch and will update graduates at that time!



- I'm trying to collect my homework incentive from my House and it's saying there's nothing to collect!
We had intermittent issues with the House homework incentives during the 2017/2018 school year and these issues have apparently decided to make a reappearance for the 2018/2019 school year. The coders are aware of the continued issues and an update/announcement will be made once a solution has been implemented.



- Why are my Gringotts logs showing incorrect records of my deposits/withdrawals/etc?
The coding for Gringotts Banking Services is extremely complex and can get rather finicky from time to time, which means that occasionally the logs that appear for you are different from what appears in the HEX logs. If you have questions or concerns about a specific transaction, please feel free to owl any member of The Atrium staff, listed at the top of this forum. NOTE: This should not be done on a daily basis or to ask routine questions. Atrium staff members are not here to replace Gringotts banking.



- I'm trying to withdraw money from my user store and it keeps telling me "Invalid request"!
You'll receive an error message if you're using a comma in your withdrawal amount (i.e. "1,000", "15,000", "100,000", etc). Remove the comma from your number and you'll be able to remove your money without a problem!



- I'm using Imgur to host pictures/gifs/avatars, but nothing is showing up on HEX!
Unfortunately, Imgur can no longer be used to host pictures on HEX as of the end of June 2018 (announced here). A few recommended alternative sites are postimages.org, cubeupload.com, and giphy.com (for gifs only). Many users are also using imgbb.com; however, this site has almost identical terms of services as Imgur, so we cannot guarantee that the site will be valid for use on HEX going forward.



- My magic points aren't regenerating at the right speed - what gives?!
We are aware that there are some irregularities with the timing of regeneration of magic points, as well as the time length for several of the spell combinations. Unfortunately, we do not have an estimated solution for these as the coding for these spells, especially the combinations, is incredibly complex. The coders are aware of the issues, however, and will address the problems when they are able to do so.


If you have further questions about any of these, please feel free to contact any member of The Atrium staff.
 
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