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The Atrium Errors & Glitches



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Muggle Born
Ministry of Magic
Visitors, this way please!
Graduated Wizard
Status: Offline
Age: 76
Posts: 83


With a site as huge and far-reaching as HEX is, bugs, glitches, errors, and problems are inevitable - for example, auctions glitch up, our items hide from us, and trades occasionally try to run away.

Luckily, we have a dedicated thread here in The Atrium for these kinds of problems, from posting problems to 404 page errors and everything in between! Pop your problem right into this thread and we'll address it and look into it as soon as we are available. Please be sure to include the browser and device that you were using, as well as exactly what you were doing when the error occurred. The more information that you can provide us, the more likely we will be to be able to replicate the problem, which, in turn, lets us help you!

While we appreciate your desire to help other users out, we do ask that you leave addressing glitches to the User Experience moderators and/or site staff, as we will have the most up-to-date information about HEX goings-on.

Additionally, we respectfully request your patience in addressing the issues posted in this thread. Not every problem has a quick fix and, depending on what the issue is, there may only be a limited number of people that can look into it. As with everything on HEX, not everyone is in the same time zone or available immediately, but we do promise that your problem will be looked into as soon as possible.


For all Runic Aleatorum glitches, please owl JoJo.

For all site donations questions and problems, please owl The Donations Account.

Please review the Known Bugs thread to see if your problem is listed before you post.

If you are reporting a simple typo or broken link, please report it in the Broken Coding and Formatting thread.


We reserve the right to delete any posts if they are not reporting a bug, glitch, or error.


[color=white]Edited by Katie
 

Staff Emeritus
Staff Emeritus
Royal Blood
Hufflepuff
I spend my life in transit though you're stationary, I guess we're all wired differently.
Graduated Witch
Status: Offline
Age: 28
Posts: 41,241
When I try to update my preferences it says 'Invalid Avatar URL'. Is this a glitch?

No, this is not a glitch. HEX recently made the move to becoming a fully secure website. All avatar urls must now come from secure websites that support HTTPS.

Links from Tinypic and Picasion can no longer be used for avatars as these sites are not secure. Photobucket also updated the image sharing capabilities, so unless you have a paid Photobucket account the images will not show up on HEX. There are many other free image hosting sites that support HTTPS e.g. imgur.com or imageshack.us

With this change, your avatar url should no longer include http: or https: and simply start with '//'

Example:
If you want to use this image: https://img.hexrpg.com/downloads/lydia1.icon14.png
You should input it into your Preferences as:
//img.hexrpg.com/downloads/lydia1.icon14.png
 

Junior Staff
Sara's Glitch
Doc's Whip Twin
Junior Staff - Sara's Glitch - Doc's Whip Twin
Pureblood
Hufflepuff
Signal the final curtain call in all its atomic pageantry.
3rd year Witch
Status: Offline
Age: 28
Posts: 37,687
Found a trade where there isn't an item:
Trade ID: #17111177
https://www.hexrpg.com/trading?action=show&tradingid=17111177
 

Sapphire Securer
Sapphire Securer
Pureblood
Ravenclaw
All I want for Christmas is a sock
6th year Wix
Status: Offline
Age: 28
Posts: 15,117
Likewise. It won't let me delete/cancel it either.

Trade ID: #17102981

https://www.hexrpg.com/trading?action=show&tradingid=17102981
 

Muggle Born
Ravenclaw
Join the Dragons in the Dragon Raffle in LU 100+ prizes!
2nd year Wizard
Status: Offline
Age: 14
Posts: 720
in games it wont let me play silver wizard card part
 

Mermaid
Mouthy Ass Diva
Ring Master
Doll Maker
Mermaid - Mouthy Ass Diva - Ring Master - Doll Maker
Glitter
Ravenclaw
❄️❄️❄️ Don't get your tinsel in a tangle ❄️❄️❄️
6th year Witch
Status: Offline
Age: 30
Posts: 55,889
Idk if this is a glitch but i donate and have editing powers for all my post. The edit button is there but when i press it i have no i
Option to edit the text. The edit button itself changes to the save button but that is it. I owled john but im posting here in case its a coding thing. Since i have the option

 

Staff Member
Staff Member
Pureblood
Ravenclaw
Love is love is love is love is love is love is love is love cannot be killed or swept aside.
4th year Witch
Status: Offline
Age: 30
Posts: 30,382
Quote: Cait
Found a trade where there isn't an item:
Trade ID: #17111177
https://www.hexrpg.com/trading?action=show&tradingid=17111177


@Cait Thank you! We'll take a look into this.

Quote: Vitallani
Likewise. It won't let me delete/cancel it either.

Trade ID: #17102981

https://www.hexrpg.com/trading?action=show&tradingid=17102981


@Vitallani Was this a trade that you had offered on and are now not able to cancel that offer?

Quote: jasmeet007
in games it wont let me play silver wizard card part


@jasmeet007 Are you getting any kind of an error message when you try to play the Silver Edition version of the game?

Quote: Honey
Idk if this is a glitch but i donate and have editing powers for all my post. The edit button is there but when i press it i have no i
Option to edit the text. The edit button itself changes to the save button but that is it. I owled john but im posting here in case its a coding thing. Since i have the option


@Honey Are you able to edit the post if you refresh the page and click edit again? I've noticed this myself at times and this usually does the trick for me.
 

Muggle Born
Ravenclaw
Join the Dragons in the Dragon Raffle in LU 100+ prizes!
2nd year Wizard
Status: Offline
Age: 14
Posts: 720
yes it says i have not selected 5 broze wizard card part but i click them nothing happens
 

Sapphire Securer
Sapphire Securer
Pureblood
Ravenclaw
All I want for Christmas is a sock
6th year Wix
Status: Offline
Age: 28
Posts: 15,117
Quote: Katie

Quote: Vitallani
Likewise. It won't let me delete/cancel it either.

Trade ID: #17102981

https://www.hexrpg.com/trading?action=show&tradingid=17102981


@Vitallani Was this a trade that you had offered on and are now not able to cancel that offer?




That is correct. I can't remember what was being offered on what I offered back, but both items have ceased to exist. My guess is that they were gnome supplies of some sort, but I can't be sure.
 

HINT Mod
Magical Archivist
HINT Mod - Magical Archivist
Muggle Born
Slytherin
Now you are a lioness ♡ Princess, Prankster, Goddess ♡
2nd year Witch
Status: Offline
Age: 18
Posts: 25,410
Not 100% sure if it is a glitch, but whenever I edit a post it wont let me save it.
Like I can click on edit, but the edit-button wont change into the safe button anymore, if I click it anyways I just end up editing the post again
 

Staff Member
Staff Member
Pureblood
Ravenclaw
Love is love is love is love is love is love is love is love cannot be killed or swept aside.
4th year Witch
Status: Offline
Age: 30
Posts: 30,382
Quote: jasmeet007
yes it says i have not selected 5 broze wizard card part but i click them nothing happens


@jasmeet007 Are you clicking all 5 Bronze Wizard Card Parts, so they have a light grey background? I just tested it out and I was able to play.

Quote: Vitallani
That is correct. I can't remember what was being offered on what I offered back, but both items have ceased to exist. My guess is that they were gnome supplies of some sort, but I can't be sure.


@Vitallani Thank you! We'll take a look into it.
 

Muggle Born
Ravenclaw
Join the Dragons in the Dragon Raffle in LU 100+ prizes!
2nd year Wizard
Status: Offline
Age: 14
Posts: 720
no
 

Staff Member
Staff Member
Pureblood
Ravenclaw
Love is love is love is love is love is love is love is love cannot be killed or swept aside.
4th year Witch
Status: Offline
Age: 30
Posts: 30,382
Quote: Katie
Quote: jasmeet007
yes it says i have not selected 5 broze wizard card part but i click them nothing happens


@jasmeet007 Are you clicking all 5 Bronze Wizard Card Parts, so they have a light grey background? I just tested it out and I was able to play.

Quote: jasmeet007
no

You do need to click all 5 card parts to play, since that's what the game requires. @jasmeet007

Quote: PrincessCat
Not 100% sure if it is a glitch, but whenever I edit a post it wont let me save it.
Like I can click on edit, but the edit-button wont change into the safe button anymore, if I click it anyways I just end up editing the post again


@PrincessCat If you refresh the page and try clicking edit again, does the save button appear? Or does it happen every single time you try to edit, without fail, no matter what you try?
 

Sapphire Securer
Sapphire Securer
Pureblood
Ravenclaw
All I want for Christmas is a sock
6th year Wix
Status: Offline
Age: 28
Posts: 15,117
Thank you, Katie.
 

Mermaid
Mouthy Ass Diva
Ring Master
Doll Maker
Mermaid - Mouthy Ass Diva - Ring Master - Doll Maker
Glitter
Ravenclaw
❄️❄️❄️ Don't get your tinsel in a tangle ❄️❄️❄️
6th year Witch
Status: Offline
Age: 30
Posts: 55,889
No i havent been able to edit anything outside my store since yesterday

 

Nika
Youngest Pyro Sister
RE Hunter
Disciple of CCP
Nika - Youngest Pyro Sister - RE Hunter - Disciple of CCP -
Muggle Born
Gryffindor
🔥🎄🎅🎁🤶🎄🔥 Chocolate and White Chocolate Galleons make me very happy! 🔥🎄🎅🎁🤶🎄
2nd year Witch
Status: Online
Age: 32
Posts: 16,507
I have noticed the same thing when trying to edit pinned posts, if the original post is on the same page. in that case, what would happen is the save button would be on the pinned post, even tho I have to scroll back up to the original post to actually edit. The original post doesnt have the save button, and if I hit edit, i have to edit all over again.

But if i hit edit on the pinned post, then scroll up to the original post, edit, then scroll back to the pinned one and click save, it works. Same with if im editing the non-pinned form of a post.


I can also edit the pinned post directly if its NOT on the same page as the original of it.

Edited by Diannika

 

HINT Mod
Magical Archivist
HINT Mod - Magical Archivist
Muggle Born
Slytherin
Now you are a lioness ♡ Princess, Prankster, Goddess ♡
2nd year Witch
Status: Offline
Age: 18
Posts: 25,410
Quote: Katie

Quote: PrincessCat
Not 100% sure if it is a glitch, but whenever I edit a post it wont let me save it.
Like I can click on edit, but the edit-button wont change into the safe button anymore, if I click it anyways I just end up editing the post again


@PrincessCat If you refresh the page and try clicking edit again, does the save button appear? Or does it happen every single time you try to edit, without fail, no matter what you try?



It happens and has happened for a couple of days now every time I try to edit it


Edited by PrincessCat
 

Staff Member
Staff Member
Pureblood
Ravenclaw
Love is love is love is love is love is love is love is love cannot be killed or swept aside.
4th year Witch
Status: Offline
Age: 30
Posts: 30,382
@Honey @Diannika @PrincessCat Would all of you be able to owl me links to a few examples so site staff can take a look into things and see if we can figure out what's going on?
 

HINT Mod
Magical Archivist
HINT Mod - Magical Archivist
Muggle Born
Slytherin
Now you are a lioness ♡ Princess, Prankster, Goddess ♡
2nd year Witch
Status: Offline
Age: 18
Posts: 25,410
Katie you must have the magic touch
I've tried editing a couple of posts in order to screenshot and show but now it seems to work for me again
If it does happen again though, I will screenshot it immediately

Edit: Nope, now the Save-Button seems to be there again, I don't know why or how, but yay
I'm so sorry for the trouble, I hope the others have as much luck as I do

Edited by PrincessCat
 

Nika
Youngest Pyro Sister
RE Hunter
Disciple of CCP
Nika - Youngest Pyro Sister - RE Hunter - Disciple of CCP -
Muggle Born
Gryffindor
🔥🎄🎅🎁🤶🎄🔥 Chocolate and White Chocolate Galleons make me very happy! 🔥🎄🎅🎁🤶🎄
2nd year Witch
Status: Online
Age: 32
Posts: 16,507
gimme a couple mins to set up a new pinned post somewhere so that the two posts are close enough together to screenshot, then I'll owl it

 

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